If you are unsure which size to choose, refer to our size guides. Size guides are available on each product page, located underneath the available size options. For rings, we recommend having your finger professionally measured by a local jeweller for the most accurate fit.

If you are between sizes, we recommend selecting the larger size for a more comfortable fit.

Orders begin processing shortly after they are placed. If you need to change or cancel your order, contact Customer Care as soon as possible. Changes or cancellations cannot be guaranteed once an order has been processed or dispatched.

If your order has not yet been processed, we may be able to update your shipping address. Contact Customer Care immediately with your order number. Once an order has been dispatched, address changes are not possible.

Yes. Once your order is placed, you will receive an order confirmation email with your order details. If you do not receive this email, check your spam or junk folder.

Free express shipping applies on Australian orders over $200 AUD. Orders under $200 AUD ship via Australia Post Express. You can choose Express (no signature) or Express with Signature on Delivery at checkout.

Australia Post Express (no signature) under 500g is $17.60. Australia Post Express with Signature on Delivery is $25.30 (inc GST).

Yes. New Zealand orders over $800 AUD ship free via express. Orders under $800 AUD ship via Australia Post Express with tracking and signature for a flat rate of $29.00 (ex GST).

Yes. International orders over $800 AUD ship free via express. Orders under $800 AUD ship via Australia Post Express with tracking and signature for a flat rate of $55.00 (ex GST).

Yes. Any duties, import taxes, or local charges are the customer’s responsibility. Ikecho does not accept responsibility for these fees.

Yes, change of mind returns are accepted within 30 days from the date of purchase, for items purchased via the Ikecho online store, if the item is in “As New Condition” with no wear, scratches, or signs of wear.

Change of mind returns do not apply to earrings, resized rings, engraved items, special or custom or made to order items, and sale items.

Email Customer Care at hello@ikecho.com.au with your order number, contact details, and the reason for return. Returns must be pre approved before you send anything back.

Return shipping is at the customer’s expense. Original shipping costs are non refundable.

Return the item with original packaging and paperwork, including the Certificate of Authenticity where applicable.

Products are inspected before shipping. If your item arrives faulty or damaged, email hello@ikecho.com.au on the day of receipt or the next business day. The item may need to be returned with original packaging and the invoice. Refund or exchange is assessed after inspection.

Ikecho offers a 12 month warranty from the date of purchase against manufacturing faults or defects, with proof of purchase.

Ikecho may repair or replace the item at its discretion. If an identical or similar item is unavailable, Ikecho may offer a replacement or credit.

The warranty does not cover items that have been altered, misused, or damaged through general wear and tear.

No. Warranty coverage described here is valid for online store purchases only. If you purchased from a stockist, warranty claims must be handled through the retailer where you purchased.

Orders are presented in Ikecho branded packaging, including branded boxes, jewellery pouches, branded tissue and a kraft box.

Yes. You can add a handwritten greeting card during checkout.

Yes. A tax invoice without prices can be provided for gifting.

Yes. A Certificate of Authenticity is issued with every fine jewellery purchase. Pearl purchases receive a standard certificate. Exclusive one off opal pieces receive a specialised opal certificate with origin details.

Jewellery can contain small parts and may present a choking hazard. Supervision is recommended for the Bambini Collection and jewellery is not suitable for unsupervised children.

Remove jewellery while bathing, swimming, or napping.