We want to assure you that each Ikecho Australia piece is backed by a 12-month warranty from the date of purchase, safeguarding against manufacturing faults or defects. To take advantage of this warranty, please ensure that you have proof of purchase readily available.
In the rare instance of an issue, rest assured that Ikecho has the expertise to either repair or replace the item, at our discretion, depending on the most suitable solution. Should neither option be viable, we'll propose a replacement with a similarly priced or designed item. Please be aware that an account credit can only be issued if an identical or similarly designed item is no longer accessible.
It's important to note that our warranty does not cover items that have been altered, misused, or subjected to general wear and tear.
To facilitate any claims, kindly send us the proof of purchase along with a photo/s of the defective product to hello@ikecho.com.au. Our dedicated Ikecho team will be delighted to assist you promptly and ensure your needs are taken care of.
Beyond the initial 12-month warranty period, we regret to inform you that items cannot be exchanged, returned, or refunded for any reason. We appreciate your understanding and thank you for choosing Ikecho Australia.
Warranty claims are only valid for products bought from the Ikecho Australia online store. While we confidently vouch for the quality of our jewellery at Ikecho Australia, it's crucial to recognise that each retailer may have their own unique warranty procedures. If you've obtained items from Ikecho Australia stockists, kindly reach out to the store where you initially made the purchase for information regarding their specific warranty claim process.